Policies & customer support

Purchase conditions, delivery, your rights and your information, in one place.

• Refunds & returnsRefund eligibility, faulty codes, missing orders and how to request a refund.
• Digital deliveryHow gift cards and game keys are delivered, delivery checks and regional restrictions.
• CancellationsCancellation requests before delivery and the conditions for digital products.
• Payments & pricingPurchase currencies, payment availability, store balance and payment security.
• Terms of serviceThe terms for buying digital gift cards and game keys from Eyad Store Limited.
• Privacy policyHow account, order, support and verification information is used and protected.
• Cookies & preferencesEssential cookies, saved preferences, browser storage and optional tracking.
• Complaints & disputesHow to raise a complaint, request a review and keep payment disputes coordinated.